how we take care of our customers during the crisis

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The coronavirus has changed the way we live and work.

But the most important thing we can do is “step up the challenge” of the pandemic and its effects as individuals, organizations and companies, including RoadLoans and parent company Santander Consumer USA (SC).

“Being at the forefront, I get a first-hand look and get daily feedback from our customers, who through their messages share many touching stories and struggles, ranging from temporary lost hours of work to complete job loss,” he said. Veronica S., who controls social media for SC in Mesa, AZ.

We take care of RoadLoans graphics

Even in this difficult time, “many of our clients are really striving to do the right thing with their creditors, while also taking care of their families and keeping them safe,” he said.

This kind of courage is something that Veronica, her colleagues and the company really appreciate.

Santander Consumer USA has responded by looking for ways to assist customers who need help due to the impact of the virus, putting in place programs that include expanding payment deferrals, waiving late charges, and providing customer extensions. leasing for customers who are unable to return their rented vehicles.

Respect and empathy

“I am very happy and proud to say that I work for a company that has accepted the challenge and treats customers with respect and empathy,” said Veronica, “allowing them the peace of mind and the ability to focus on their families and keep them safe. “.

SC is committed to staying at the forefront, in contact with customers staff at work to meet customer needs.

“I am extremely grateful and proud to work for [this company]especially in these difficult times, ”said partner Persephane A. in Dallas.

“They have provided us with additional assistance to help our customers,” he said. “It was very difficult for our clients to find a live agent, but we remained empathetic and calm and let them know that we are working efficiently to address their needs.”

We’ll make it

“I keep a smile on my face and send it to the client over the phone and let them know that we are involved together and we will make it,” said Persephane.

A feeling often felt among the members is that we are all involved in this together.

“We’re going through some interesting times and trying to do it all together,” said Mike A. of North Richland Hills. “We made a decision ahead of time to make sure we can assist everyone as quickly as possible with this unprecedented pandemic sweeping our country.”

“We are going as fast as possible and we hope to assist all those who need assistance,” he said. “But please take care of yourself and yours and, if you need anything, don’t hesitate to call us.” However, if you need information and are unable to contact an agent, other help it’s available.

Our employees wish only the best for you and your family.

This article was published by: Mark Macesich by title: RoadLoans: how we take care of our customers during the crisis

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